Shipping, Return & Privacy policies

FREE Shipping for purchases over $40*
*excludes LARGE toys 

Order processing:

When received before noon PST, orders will be shipped the second business day,unless a

special shipping method is requested. Presale orders will be shipped upon arrival of the

merchandise, as noted in the presale details.

Occasionally, during holiday rush or large promotional events, processing and shipping may

be delayed.

At this time we do not ship outside of the continental USA or to APO/FPO addresses.

Standard ground shipping:

FREE of charge on all purchases over $40.

On toys designated as LARGE, a $35.00 shipping charge will be added and a special

carrier may be used. In this case up to 8 shipping days may apply.

Both of these GROUND methods arrive within 4-8 days depending on their destination.

Priority mail:  $25.00   (not available on items designated LARGE)

Expedited 24 hour processing, 2-3 day transit depending on destination.

 

Express mail: $85.00   (not available on items designated LARGE)

Expedited processing, 2nd day delivery (sale must be received before 12pm PST)

RETURN & EXCHANGE POLICY

Returns:

We are unable to accept the return or exchange of online purchases in our retail store. The return policy

below applies to all online purchases. 

All returns MUST receive an AUTHORIZATION  NUMBER which must be clearly written on the OUTSIDE

of return package. Merchandise returned without authorization will be refused and will NOT be credited.

Regular price merchandise received, postmarked within 14 days of original shipping date, unworn,  ( with original

packaging where applicable ) will receive full credit to purchasing credit/debit card. If credit card is not available,

a full amount store credit will be issued.

Sale merchandise received, postmarked within 14 days of original shipping date, unworn, will be issued store

credit only. After 14 days, the sale is FINAL, no exceptions. 

 

Merchandise that has been worn will not be credited unless disclosed during authorization process.

We are not responsible for merchandise that has be laundered or dry cleaned improperly.

Upon receipt of your return it will be inspected and your credit will be issued to your payment method within 3 business

days. It will then become the responsibility of your card service to issue the credit to your account.

Excessive returns will be subject to a 20% restocking fee.

You can begin your authorized return on the CONTACT US us page.

Privacy

Our site is encrypted with  SSL/TLS security which permits you to navigate this website and submit information securely via HTTPS. Your privacy is important to us therefore we do NOT share or sell any details or email from your shopping or purchasing with us. All documents are responsibly stored or destroyed off our site. Only personnel charged with the fulfilling or shipping of your order are able to see shipping information. None of your credit information is available to these personnel.